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  • Payment Confirmation Our new customer billing system processes your payment right away. You no longer need to call to provide a payment confirmation number. Your account balance will update...
  • Verify My Online Account Due to the installation of our customer care and billing system, you may need to verify your aps.com online account. Follow these steps to verify your account: 1. Enter your...
  • Outage Map The APS Outage Map is an up-to-date resource that includes details about all current outages in your area with an easy-to-use interactive map. You can view information about power...
  • APS Account Number As of March 7, 2017, your account number will be 10 digits instead of 9 digits. Your former account number will be linked to your new one for seamless transactions, but please use...
  • Calculating Your Budget Billing Payment Budget Billing helps you even out your bill for easier budgeting. Here's how it works: • We average your recent energy bills to determine your monthly Budget Billing payment. •...
  • Pause AutoPay Payment You can pause (stop) your current AutoPay payment without un-enrolling from AutoPay. To pause/stop your payment, follow these steps: 1. Log in to your ‘my account’ on aps.com. 2...
  • Cancel/Edit Online Payment You can cancel or edit a payment submitted on aps.com by following the steps listed below: 1. Log in with your username and password. (If your account is not activated and you...
  • March 2017 System Changes While you will see some changes with our new Customer Care and Billing System coming in March 2017, most customers will not notice any impact or need to take action. Here's a...
  • Make a Payment - Logged In It's fast and secure to make your APS account payment online. Just follow these easy steps: 1. Log in to your account on aps.com and navigate to the 'my account' page. 2. Click...
  • **Current Call Center Availability** Due to the installation of our new customer care and billing system, our call center is experiencing higher than normal wait times. The following online resources are available to...
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