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  • Payment Confirmation Our new customer billing system processes your payment right away. You no longer need to call to provide a payment confirmation number. Your account balance will update...
  • Verify My Online Account Due to the installation of our new Customer Care and Billing system in March, you may need to verify your online account using these steps: 1. Choose a verification option. •...
  • Outage Map The APS Outage Map is an up-to-date resource that includes details about all current outages in your area with an easy-to-use interactive map. You can view information about power...
  • APS Account Number As of March 7, 2017, your account number will be 10 digits instead of 9 digits. Your former account number will be linked to your new one for seamless transactions, but please use...
  • Calculating Your Budget Billing Payment To ensure your payments keep pace with your actual electric use, we periodically recalculate your Budget Billing payment amount using these steps: Step 1: We add the last 12...
  • Identify a Scam The security of your personal information is very important to us. So it's important to know that we will never call and ask for your bank account information (and our field...
  • Electrical Safety & Emergency Instructions 1. Keep your distance. Stay at least 100 feet away. The ground may be electrified and could cause a shock. 2. If the line is touching your car, stay in your car. The tires are...
  • Pause AutoPay Payment You can pause (stop) your current AutoPay payment without un-enrolling from AutoPay. To pause/stop your payment, follow these steps: 1. Log in to your ‘my account’ on aps.com. 2...
  • Cancel/Edit Online Payment You can cancel or edit a payment submitted on aps.com by following the steps listed below: 1. Log in with your username and password. (If your account is not activated and you...
  • How do I know if a call is from APS? _
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